AI & Digital Products
A streaming and content platform needed personalised “what to watch next” and “for you” surfaces to increase engagement and retention.
Recommendation Engines
Personalization and product/content recommendations powered by ML.

Their existing logic was mostly “most popular” and “same genre”; watch time and return visits were flat. We built a recommendation pipeline: implicit and explicit signals (views, completes, likes, skips), a ranking model that balanced relevance and diversity, and A/B tests on placement and algorithm. We also added “because you watched X” and “trending in your region” modules and tuned for long-term engagement, not just click-through.
Over two quarters, average session length and 7-day return rate both improved; the new “for you” surface became the top entry point for returning users. We handed over the pipeline and documentation so their team could iterate on features and models.
Key Outcomes
- ·Improved average session length and 7-day return rate
- ·‘For you’ surface became top entry for returning users
- ·Pipeline and docs handed over for in-house iteration